Common The Snuggo™ App Problems and Troubleshooting Steps

✅ I'm getting black screen / white screen (blank screen) when I open The Snuggo™?

It is one of the most common problem in mobile phones and tablets. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. There are few ways to fix this problem.

1. Most of the times, it might be a temporary loading issue. You just need to press the recent applications menu (usually the first left button) in your phone. Then you close the app that has this issue. Now open the app again. It may work normally.
2. Try to restart your iPhone / iPad. Press the power off button for few seconds and then choose restart from the menu to restart your device.Now you can try opening the app, it may work fine.
3. If none of the above working, you can wait till your phone battery drains and it turns off automatically. After that put it to charge, and press the power button. It may work after this.
4. Finally, if you can't fix it with anything, you may need to uninstall the app and re-install it. iOS usually provides an option to restore settings and content from iCloud backup, if you've enabled it previously.
5. Even in some rare cases, the re-install step also don't work. If that is your case, try installing older versions of the app. Good luck!

✅ My The Snuggo™ app wont load or not working properly (loading error / server error / connection error / Screen Freeze / Ping Problem).

There are few situations that may cause the load issue in mobile apps.

1. The The Snuggo™ app server may be down and that is causing the loading issue. Please try after few minutes.
2. Your wifi / mobile data connection not working properly. Please check your data connection.
3. Too many users using the app at same time. Please try after few minutes.

✅ I'm having The Snuggo™ login issue or account related issues.

If you have login or account related issue, please check the following steps.

1. The The Snuggo™ server may be down and that is causing the login/account issue. Please try logging in after few minutes.
2. Your wifi / mobile data connection not working properly. Please check your data connection.
3. You may be trying with wrong login credentials. Please confirm the details that you are entering is correct.
4. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website.
5. Your account may be banned or deactivated for activities. Please read error messages.

✅ I have The Snuggo™ app installation issues.

1. Check your wifi / internet connection for connectivity.
2. Please check your mobile storage space. If you don't have enough space in your disk, the app can't be installed.
3. Verify that the app you're trying to install supports your iOS version.

✅ My The Snuggo™ app is not updating properly in my phone.

1. Please check your wifi / mobile data connection and verify that it is working properly. It may be down and stopping you from updating the The Snuggo™ app.
2. Confirm that you have enough storage space in your phone to download updates. If you don't have enough storage space, it can be blocking the app updates.

✅ Audio / video loading problem with The Snuggo™.

1. Check your phone volume if you have audio problems.Try to use headphones to find out whether it is an issue with your speakers or with the app.
2. If you've video loading problem, please check your internet speed and wifi connectivity.

✅ The Snuggo™ app Notifications are not working properly.

1. Go to your Settings->Notifications->The Snuggo™ and check whether notifications enabled or not. If it is not enabled, please enable it.
2. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds.

✅ I deposited money into The Snuggo™. But I don't see it added to my balance.

1. It may take some time for the app company / developer to process the payment and credit to your account. Please be patient for 24-48 hours and see if the amount gets credited to your account. If not, please contact the development company using the contact details given below.
   
   Email Address:

✅ I won money in The Snuggo™ & How to withdraw money to my bank/paypal?

1. You can go to your account menu and then mostly you may see a withdraw option once you reach your withdrawal threshold. You can use that feature to initiate a withdrawal request.

✅ I withdrew money from The Snuggo™ and I did not get in my account / paypal. How to verify?

1. You can login to your paypal and see if there is any money credited. If you don't see the transaction, you can open the app and check the withdrawal status. If you see the withdrawal is successfully processed and don't get it in your bank/paypal, contact the app developers / support.
   
   Support Email: